Senior Team Lead- Onboarding

Mission:

Act as a key liaison between employees, associates, clients, and vendors by managing end-to-end onboarding operations, ensuring service excellence, compliance, and adherence to SLAs.

Key Responsibilities:

· Manage onboarding operations across Pan India, ensuring SLA and timeline adherence

· Lead, coach, and mentor team members; drive performance and productivity

· Partner with Account Managers/Business team to resolve escalations and ensure high customer satisfaction

· Coordinate end-to-end onboarding including documentation, Offer Process, and system updates

· Ensure compliance with client requirements, statutory norms, and audit readiness

· Maintain documentation and support audits

· Manage vendor relationships and service delivery

· Track, validate, and submit invoices with finance teams

· Oversee QC team for data accuracy and compliance

· Supervise ID card issuance process

Key Relationships:

Internal: Operations, Recruitment, Finance, QC, ID Card Teams

External: Clients, Associates, Vendors

Success Indicators:

Accurate onboarding, SLA adherence, client satisfaction, compliance, and vendor performance

Requirements:

Education: Bachelor’s Degree (Mandatory) or above.

Experience: 5–10 years in Onboarding, Vendor Management, Client Relationship, and Operations

Skills: Advanced Excel (Expert), Statutory Compliance (Intermediate), Vendor & Invoice Management.

Core Competencies:

Results Driven, Customer Focus, Problem Solving, Communication, Leadership, Adaptability

Language:

English, Hindi & Local Language