Senior IT Support Engineer

Responsibilities:

• Installing and configuring computer systems;
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face to face or over the telephone;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system;
• Replacing parts as required;
• Providing support, including procedural, documentation;
• Following diagrams and written instructions to repair a fault or set up a system;
• Running network applications to support systems and users;
• Supporting new applications;
• Setting up new users;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritising and managing several open cases at one time;
• Rapidly establishing a good working relationship with other professionals (e.g., contract businesses) in order to make necessary repairs;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.

Qualifications & Experience

• Bachelor Degree or higher in Information Technology, Computer Science, Computer Engineering
• Experience in IT helpdesk, support 2 - 5 years
• Good English communication