Senior Manager/Head - Process Excellence & Business Transformation

Role Overview:

This is a strategic leadership role responsible for the driving process excellence, ensuring high-quality operational standards, and acting as a key advisor to the CEO. The incumbent will be instrumental in streamlining business processes, enhancing governance, and leading audit & compliance frameworks, while also playing a chief of staff function to enable the CEO’s strategic agenda.

Key Responsibilities:

1.       Process Excellence & Business Transformation

·       Lead process optimization initiatives to enhance efficiency, agility, and customer experience.

·       Implement best-in-class methodologies (Lean, Six Sigma, etc.) to drive continuous improvement.

·       Establish KPIs and governance mechanisms to measure and improve operational effectiveness.

·       Work closely with cross-functional teams to embed a culture of operational excellence.

·       Act as a trusted advisor and sounding board to the CEO on strategic priorities.

·       Drive execution of key business initiatives, ensuring alignment across leadership teams.

·       Facilitate leadership meetings, track action items, and ensure timely follow-ups.

·       Manage CEO Office operations, ensuring streamlined communication and decision-making.

2. Quality & Audit Leadership

·       Develop and implement a comprehensive quality and audit framework for the organization.

·       Ensure regulatory compliance, risk management, and governance best practices.

·       Conduct internal audits, identify gaps, and lead remediation plans.

·       Foster a culture of quality, accountability, and process adherence across teams.

3.      Act as a PMO for key strategic companywide initiatives:

·       Responsible for managing & overseeing project portfolios, ensuring alignment with strategic goals, optimizing resource allocation, and driving continuous improvement in project execution across all businesses

Key Qualifications & Experience:

·       20+ years of experience with majority of experience in the Staffing & Recruitment industry.

·       Adequate experience in process excellence, business transformation, strategy execution, and quality & audit.

·       Proven track record in a Chief of Staff or similar strategic leadership role.

·       Expertise in Lean Six Sigma, Agile, or other operational excellence methodologies.

·       Strong experience in corporate governance, risk management, and internal audits.

·       Exceptional stakeholder management and executive-level communication skills.

Key Competencies:

·       Strategic thinking and problem-solving.

·       Strong leadership and change management capabilities.

·       Excellent analytical, project management, and execution skills.

·       Ability to influence and drive alignment across diverse teams.

·       High emotional intelligence and ability to manage ambiguity.