Event Specialist

 Project Specialist / Account Specialist

 JOB DESCRIPTION

 Design & Implementation

• Solicit thorough understanding of project requirements (both explicit and implied)
• Good understanding of projected costs to serve and target profitability margins for establishing project plan, resources (project team, actual and buffer) and timelines
• Appointment of project resource requirements and assignment of roles and responsibilities
• Alignment of processes with internal functional groups (Finance, APB) for facilitating payment and invoicing

 Client Management

• Full spectrum of Account Management Human Resource Solutions (e.g. Employment Act Regulations, Market Situation, Salary Benchmark etc) to Client
• Ensure excellent client satisfaction (e.g. Onsite audits, mystery shopping programme)

·        Participate in ongoing work streams for gathering requirements and specifications.

·        Periodic operational reviews with key stakeholders.

·        Managing invoicing process to ensure timely AR collections.

·        Manage escalations and service recovery.

Candidate Sourcing

·        Partner with recruitment team for identifying candidate channels and work plans.

·        Screening and selection of candidates utilizing a structured approach.

• Manage interview process between clients and candidates.
• Offer Management

Associate Management

·        Perform onboarding procedures including contract administration, coordinate induction / briefing / training, issue work tools

·        Performance review and disciplinary matters

·        Contract administration

·        Execute associate retention and welfare activities

·        Respond and manage associate queries pertaining to employment

·        Roll call to ensure punctuality and attendance on weekends

 Operations Management

·        Main operational point of contact

·        Monitor and ensure delivery of services to scope

·        Manage out-of-scope requests and situations

·        Rostering & buffer management based on part-timers’ availability

·        On-site presence (scheduled / unscheduled) as and when appropriate

·        Facilitate instant and accurate exchange and transfer of information with clients and associates

·        Identify improvement and enhancement of work processes, policies and plans

·        Create and maintain systematic documentation and records in compliance with company policies and legislative requirements. 

Candidate Requirements:

·        Prior experience in retail operations or events are preferred.

·        Fast paced and dynamic

·        Able to communicate with people from all background and profiles.

·        Favours working in a team environment.

·        Flexibility in terms of working hours.

·        Passion enjoys gratification and satisfaction of a successfully completed event.

·        Resourceful and creative.