Business Application Support/Specialist - Nonthaburi

Job Responsibilities

• • • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
    • Leading ongoing reviews of business processes and developing optimization strategies.
    • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
    • Conducting meetings and presentations to share ideas and findings.
    • Performing requirements analysis.
    • Working closely with clients, technicians, and managerial staff.
    • Ensuring solutions meet business needs and requirements.
    • Updating, implementing, and maintaining procedures.
    • Serving as a liaison between stakeholders and users.
    • Correcting errors and modifying the existing software and confer with the project managers regarding any issues in data processing
    • Prepare and maintain reports for each and every project handled
    • Provide training to the users regarding any upgraded systems
    • Monitoring equipment functioning to ensure system operation according to the specifications including investigate issues reported by customers
    • Supervise the work of technologist, technicians, and scientific personnel
    • Design and Create reports according to users’ needs
    • Test mobile applications and web application in the new version
    • Develop and execute manual of application
    • Respond to questions via Line OA when users encounter issues with the application.

Preferred Education and Experience

• • • • Bachelor’s degree in computer science, Information System or related.
    • 3 years of experience in business analysis with end-user support and database report writing.
       

Technical Skills

• • • •  Working knowledge of SQL Databases
      • Working knowledge of Reporting services or Report builder
    • Working Knowledge of IT Devices

Soft Skills

• • • • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
      • Fundamental analytical and conceptual thinking skills.
      • Experience creating detailed reports and giving presentations.
      • Excellent planning, organizational, and time management skills.
      • Ability to explain complex ideas to those with limited IT and systems knowledge
        • Good command of spoken and written English
      • Exceptional verbal and written communication skills
      • Listening ability and patience
      • Extraordinary customer service and relationship management experience
      • Critical thinking skills
        • Good Software testing and research skills
    • Willing to work on weekends and/or after hours by instant messaging for communicating to users